How companies still screw up EMAIL marketing

Recently I got this interesting email from Remit2India.com . For those who don’t know it is a remittance and money transfer service owned by biggest newspaper company of India which has several diversified interests.

I recently got this offer email from them which landed into spam folder of my inbox. I never marked them spam and in fact I used to use their services till a few years back until their agents started harassing customers with mid night phone calls begging them to remit money. I just decided to analyse how companies which enormous marketing budgets and years of experience behind them can make glaring mistakes in email marketing. Here’s this screen shot explaining what I mean ….

 

Remit 2 India Email Marketing

 

[Shocked] Harvard Business Review security breached – passwords in plain text

I have been an avid reader and follower of Harvard Business Review for several years now and was shocked today to see that HBR exposes the user passwords in plain text. The screen shot below shows that security breach.

HBR, I really love you …please fix this. I really respect and trust you didn’t do this intentionally. All the readers, please change your passwords for HBR and preferably disconnect your social networks with HBR until the issue is fixed.

Harvard Business Review user passwords in plain text @ Varunmittal.info

Harvard Business Review user passwords in plain text @ Varunmittal.info

Finally Google Plus integrated with Youtube

Google has finally done what the Google Plus users have been asking all this while. Youtube now provides automatic sharing option for Google Plus unlike the +1 button which was adorning the Youtube videos till now. Even now the biggest source of videos on Facebook is Youtube and Google never mind it since it was still making money on the ads shown on its videos at Facebook.

Youtube which is most prized jewels of Google’s crown by virtue is its position of pre eminence in the world of video sharing and viewing. It has consistently being among the most viewed sites in all the surveys.

It was only a matter of time before Youtube had to come to support its brother Google Plus but it is nice to have it now. The sooner the better.

Bringing a more seamless experience for users by tying all the Google services together will help Google leverage its resources and network much better. While the whole tech world is going ga ga and crib crib on Google putting GOOGLE PLAY ( new name for Android market, for those didn’t follow the news lately), there are some simple common tech  lovers who are smiling on how the playing field is being levelled.

There are several meanings for the sentence above and hope the wise can understand the true dimensions of the argument. Good Going Google, keep it up !!!

 

How LinkedIn is the next social network to be disrupted

Amidst all the talk of upcoming Facebook IPO, most people forget about one of the first in the social network lot to get IPO done. LINKEDIN.

Analysts love LINKEDIN because it is earns money other than ads and seems to show a business model. Well all correct but is everything so hunky dory ….

I guess not … being a prolific social networking and internet user, in my experience , LINKEDIN has been most inconveninient site in terms of user experience. Some illustrations why it is social network which will be disrupted by someone who will care more for its users -

1) If a high end user like me with > 5000 users in GMAIL address book tries to import his address book into LinkedIn , he is not allowed to do it.  When after 8-10 mails to support team, they bother to reply, they tell that  LinkedIn doesn’t allow big address books and I should manually copy them. My reaction, every social network in the world wants address book and tries to make it simple but LinkedIn makes it tougher for its users to find their connections. Interesting !!!

2) A small start up “jobchangenotifier.com” started this system in which it will track your LinkedIn Network and email you every week about the people who changed jobs in that week. LinkedIn replicated the feature but in a not so efficient way that it missed 70% of the job change updates in my network which the small startup is able to capture. Copy is the best form of flattery but please do it good.

One positive thing about the one job update in network Linked actually managed to sift out was the presentation style.

A sample – “VM now works at ABC. Since February 1, 2012, 13 members have started a new job at ABC. Previously at ABC, VM moved to a similar sized company.VM changed companies but stayed in the Information Technology and Services industry”

Hope LinkedIn can gets is much invested analytic team together and do some user friendly work

3) LinkedIn usually send me update for JOBS YOU MAY BE INTERESTED IN. They are one of the biggest jokes.

The Job Description of Job sent to me says in plain text -

You should have over 7 years of HR generalist experience with at least 2 years in a HRIS specialist position, be able to work independently and pay keen attention to detail.

LinkedIn, please get some basic analytic engines. You have my full resume and you can’t even see that I don’t have 7 year work experience before you send jobs to me.

 

I really love to use LinkedIn and hope it gets act together before its too late !

Audio advertising – the new post display ad frontier

I recently noticed some sites going retro to the days of Radio Advertising and applying interesting innovations in that -

The two primary modes I noticed the way websites are deploying this

1) Normal – There is ad being played on the web page with Audio ad along with a static images. A user may or may not be provided with option to stop the ad. Sometimes there is an option to turn off the volume of ad and sometimes users just have to live with the voice ad. They have no option to do anything about that. However this is a very old way of advertising and is not much of innovation.

2) Stealth – These are the kind of audio ads which I recently noticed being used by the sites. They are real innovation ( dunno for good or bad) & are  embedded somewhere in the page. The moment the page loads they start playing.  Any normal user can’t find the ad on the page since it is hidden. Neither can it be stopped, volume level changed. The web portal manager can guarantee the ad owner with a much higher degree of surety that the message is reached to it audience. One of such sites is rediff.com .

Implications:  I am still evaluating how much it can piss off your readers and how much ad dollars it can bring in for web portal/site owner. As a user, though I hated being forced to listen to an ad for female stockings whenever I would try to read news on my favourite news portal. Did I stop using the portal, not really ? Did I get pissed off … yes I did.

So what is the threshold till which an ad rendered stretch their users ? Future of sites like Facebook is all dependent on the answer of this question. Looking forward to see if Facebook also would like to follow audio ads or if the privacy advocates look into this and  find an issue worth probing .

Google Acquires Motorola : The Sucker Punch

It has been just few minutes since the news has been broken that Google has decided to acquire Motorola Mobility for 12.5 Billion $.

Why this acquisation makes so much sense ?

1) Motorola Mobility has 24500 patents awarded and pending. Such a huge patent portfolio and mainly related to telecommunication and phones will help Google defend its turf and protect Android OEM‘s from patent litigations by the cabal of Apple , Microsoft , Sony and RIM. Read the press declaration when Motorola Mobility was found as an independent company which tells this patent count here

2) Motorola Mobility has some very very crucial patents which can help Google take aim at Microsoft X-Box. Microsoft has already sued Motorola ( you are reading right, keep reading) for overcharging royalties for Motorola’s system critical patents being used by it in X-BOX.  Everyone saw how HTC was paying Microsoft $15 for every Android handset hold but Motorola was not. Such is the strength of these X box related patents. Read more about them here  and here

3) Google can now address the issue of fragmentation in the Android market by providing the much needed base standard phones for the app developers.

4) Motorola has a huge sales network and has experience in producing low cost phones. Google can leverage this and enter the low cost phone market to enter the market  territory still uncharted. This factor is being discounted by many but Google knows the real market lies in the sub 100$ phones which are used in Asia , Latin America and Africa. Google has got a brand new solid vehicle to enter these markets.

5)  Google can now control the end to end user experience for Android and prove the capabilities of Android to be the genuine iOS competitor. The kind of commitment from Google would ensure other OEM that Google is really serious about Android and would not leave them hanging in between. As Google guys have promised, Android will continue to be open and all partner OEM will be able a new realm of user experience.

6) In line with Google announcements in Google I/O about having Android on all household devices, Motorola experience will be invaluable input. Motorola has strong history of communication devices and can help Google kick start the process without waiting for partners to match Google’s agility and pace.

7) Motorola having deep interests in set-top boxes and modems is a perfect fit for the sagging Google TV venture which has left Logitech bleeding badly. Google realizes in order to make Google TV success it has to come to the field itself.  Providing content and software is not enough to take on the competitors in the TV space

Why other OEM don’t need to worry about this acquisition ?

1. Samsung, HTC and Acer have a lot of investment done in the Android ecosystem. All of them might chose to work with Windows 7 platform as well but there doesn’t seem to

2. Now Google is more equipped to safegaurd their Android Vendors against patent lawsuits and ensure all the OEM that their interests will be protected.

3. Google doesn’t gain anything by alienating their Android partners else they all might move to be Windows only OEM like Nokia. The more partners they have more markets Google has for its core businesses. Google has more interest in keeping the vendors on board Android lest the party be spoiled.

Update at 11:04 PM SGT – Google got top 5 Android OEM into confidence before announcing the deal. Read their reactions here

Next in Series: What will happen next in the Phone wars !!!

An Open Letter to Marc Zuckerberg @ Facebook

Hello Marc,

Good Morning,

I want to ask you a couple of questions about your facebook strategies as I couldn’t understand why are you so determined to downplay its best features and break the things which are working fine in an ordinate zeal to fix them.

Q1. Why the ‘friend list’ and selective post visibility by removing friend list is never talked about in privacy settings. ?

I have about 15 overlapping friend lists giving me nice privacy controls deciding what to show to whom and it works much better than groups.  The suggested approach of GROUPS just doesn’t work . Simple example – I am part of 4 groups and have 15 friend lists.
Facebook Groups don’t solve even 1% of my privacy concerns but the facebook freind list solves 95% of them

Facebook Groups are  akin to communities which Orkut and such sites had.  For all practical purposes , it is the friend lists which are of best use in granular control of one’s privacy.

I am assuming none ever told you about these power of Friend List  feature,  as to why else you won’t talk about them and promote the stupid groups. I am attaching some screen shot so that you can show your PR team to showcase the real feature of platform

These are the friend list under which a user can classify his friends . Exactly the same thing to which Google has woken up just recently.

From Blog References

Whenever you want to share something, you can decide which lists you want the update to see or which lists you don’t want it to see and you are fine with all other friends having a look at it. For example you don’t want to update a news X to your family or Y to your colleagues.

From Blog References

This is the real killed part Marc, which I don’t know facebook wants to keep hidden and not publicize. You can actually chose which friend lists or people should not see the update. The setting can be made default too. Now don’t ask why you will want to permanently block a person from seeing your updates but still not unfriending him/her.

From Blog References

Q2. Zuck ,The new facebook chat is totally screwed. Who done this ???

Issue 1 : I am forced to see only those friends online which facebook wants me to. Why can’t I see all my friends online. Why facebook has to force the visibility on its users

Issue 2: Unlike earlier chat, I can’t click a person’s pic or name and see their profile while chatting. I have to manually open another tab and type the person name there to open his/her profile. A lot of time during the chat user needs contextual information about the person and removing of that functionality is big pain point

Issue 3: INVISIBLE option. This one has been my long time wish. A lot of time user wishes to be invisible to all his chat list while being able to see who all are online.  User wants to talk to some specific friends of his. Why can’t I be invisible on facebook chat like I can be on any other chat like gtalk, skype, etc.   Please don’t suggest putting such friends in a specific friend list and making me visible to them, because those preference change according to time and mood.  Is bringing the invisible functionality soo tough … Being a computer research myself I beg to differ but user’s unfortunately drive the road map at facebook.

Best Regards

Most Disloyal Social Media Enthusiast

Varun Mittal

Why Google Plus is not a Facebook Killer today

I am an avid social networking user and got on board Google Plus on the first day of Launch through the help of my dear friend Aditya Sharma . This post is my feedback to what I felt about Google Plus. Google is shouting from roofs about better privacy options in Plus but only those who don’t  know how to use Facebook Privacy settings can agree to it.

Statuary Warning : The post might sound greek to normal users and all those are not Privacy Freaks.

 

Nice things -

1) User Interface

2) Ability to see updates of only a specific Circle ,  Facebook fanatics will shout Facebook Groups , but they also know their state. I had 20 friends of mine adding me a group ny name of my university and it is too frustrating until I turned off all those Groups. This was one real nice feature I feel Facebook can learn from.

3) Heard a lot about Video chat stuff, not tested it out , still  Hopeful

Things I didn’t like ( this one is a longer list)

1) No way to import friends from Google contact to Circles on a category basis. I know it sounds confusing let me explain.

I have X friends from my University in my contact list of Google which I have maintained very religiously as the central repository of my friends. I have a Contact list called JIIT ( my university Name)  with 600 members and when I come to Google Plus I want all of them as and when they come to stay in a Circle called JIIT.

Now Google expects me to drag and drop 600 contacts … wow …  Even Facebook allows me to Import a CSV file and it goes into a specified Friend List. Why can’t Google give such a simple option and it has to make it miserable for people to bring in their friends

2) No way to selectively remove circles or groups from viewing your activity.

Google only provides for adding names of Circles who should view it. What if I want something to be visible to everyone except one/two Circle.   The MINUS sign  Google pioneered in search box and Facebook nicely copied allowing you to selectively remove people of friend list from watching your activity.

Google, You just can’t make a horse cart with light reflectors at back and say like your car we also got Tail Lights.

3) No way to ensure spammers don’t add me to their circles. WTH. Google on its forums has replied that you have the right to block them. Why in first place I should get them . Why can’t I chose not be sent random invites.

 

I have not taken a Technical or Creative View on Google Plus,  It was just the pure truthful frustrations of a Dedicated Google Bhakt who expected Google to do it better or at least now I hope they fix it ASAP

 

 

Google context Ads & AdSense were never so DUMB

Following is snapshot of one of the ads I saw at site of the highest circulation daily of India . I was appalled at the failure of Google Ad Sense and the kind of advertisements they are showing in the name of CONTEXT BASED ads.

On an article related to Female Infanticide Google in showing ads related to massage parlours, dating chat rooms … It is ridiculous. I am a great follower of Google but I am seriously not happy with this kind of service from Google to all those who are paying for these ads.

Google really needs to improve its algorithms and move beyond its slogan – “Don’t be EVIL ! “

Even reputed publication groups like Times Group ( The Times of India, The Economic Times)

Low cost computers for 25 $ & self supervised learning for children

David Braben is a very well-known game developer who runs the UK development studio Frontier Developments, but is just as well known for being the co-developer of Elite.

He and his team have produced a super low cost computer Raspberry Pi. It’s a whole computer on a tiny circuit board – not much more than an ARM processor, a USB port, and an HDMI connection.

It is not a joke and they plugged a keyboard into its one end, and hooked the other into a TV.

Estimated cost of Production : $25

Time to market: 12 months

Provisional specification:

  • 700MHz ARM11
  • 128MB of SDRAM
  • OpenGL ES 2.0
  • 1080p30 H.264 high-profile decode
  • Composite and HDMI video output
  • USB 2.0
  • SD/MMC/SDIO memory card slot
  • General-purpose I/O
  • Open software (Ubuntu, Iceweasel, KOffice, Python)

The Raspberry Pi Foundation is a UK registered charity (Registration Number 1129409) which exists to promote the study of computer science and related topics, especially at school level, and to put the fun back into learning computing.

GView

The HDMI port demonstrates the capability and extensibility of the hardware but it might just be an overkill for such devices. It is better replaced by a cheaper VGA port. A lot of students have televisions at their homes to which they can connect these devices to. Overall a nice innovation in the domain of affordable computing for promoting education in developing countries.

If the above stated Raspberry Pi device and the research discussed in the TED talk shown below can come together then it would be really wonderful to see the fruits of such an alliance.

Indian education scientist Sugata Mitra tackles one of the greatest problems of education — the best teachers and schools don’t exist where they’re needed most. In a series of real-life experiments from New Delhi to South Africa to Italy, he gave kids self-supervised access to the web and saw results that could revolutionize how we think about teaching.

References:

BBC report 

Geek.com Report

http://www.raspberrypi.org/

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